Our terms and conditions are largely a function of the Terms & Conditions imposed by golf clubs on booking tee-times. We try to be as flexible as possible but as most golf courses treat both deposit and final payments as non-refundable our scope for such flexibility becomes limited. It is important to note that golf deposits can range from 25% (now less common) to 50% (now more common) to 100% pre payment in order to secure tee-times. In addition balance payments are now required by golf courses as much as 120 days in advance, 90 days in some cases and nowadays less and less the 30 or 60 days of pre-pandemic times.
In general the following is our payment policy:
Once an itinerary has been agreed and confirmed available a signed booking form must be returned (electronically) to us. Signing this form means that you agree that the tour is as described in the final itinerary and that you have read and accepted these Terms and Conditions. The person making the booking does so on behalf of all members of the group and is responsible to Tailor-Made Golf Tours for all payments in respect of the booking. Where a self-drive car is included with your tour the signed booking form acknowledges acceptace of the basiv Terms & Conditions of car rental, specifically with respect to exclusions, especially damage excess waiver.
A deposit of 25% is required to book your golf tour, provided only that there are more than 9 weeks before your arrival date. This deposit is normally not required until all tee-times have been confirmed and all accommodation has been booked. This deposit is non-refundable. A tour confirmation and account statement will be sent on receipt of deposit. From this point a contract exists between us.
If the booking is made within 9 weeks of your arrival date we will require full payment at the time of booking. From this point a contract exists between us.
If the booking is made within 9 weeks of your arrival date we will require full payment at the time of booking. From this point a contract exists between us.
A deposit of 25% is required to book your golf tour. This deposit is normally not required until all tee-times have been confirmed and all accommodation has been booked. This deposit is non-refundable.
We never disclose, sell, trade or release in any other manner any personal details you may provide to us in the conduction of our business (organising your golf holiday). This data includes your email address, telephone number(s), residential address and any other details that you furnish to us. In the normal course of our business we never obtain any debit or credit card numbers and will only need your bak details in the case refunds are due.
We will publicly disclose the following details we may receive from you
What data is collected, when and where?
We can in the normal course of conducting our business we can collect data on you from a variety of different sources. These include:
Personal Data
The personal data we collect is essential to the conduct of our business and includes but is not limited to:
Non-personal data
We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and.com) your browser type, the country and telephone area code where your computer is located, the pages of our websites that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you browse our website without contacting us.
What do we do with your personal information?
Any personal information which you provide to us is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we may feel obliged to do so.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your enquiry. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Cookies
We do not use tracking cookies except for Google services that help us underrstand your visit such as the lenght of time you spent on our website and the pages you viewed. We do save selections (e.g. dates of travel) that you have made in your browsers memory so that these values can be used if you return to the website at a later time - these are not cookies and we have no access to any selections you may make before submissting (or not submitting) a form from our website.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Moss Golf Tours Ltd. in the manner set out in this Privacy Policy.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
GDPR
In line with GDPR regulations Moss Golf Tours Ltd. is permitted to hold and store your personal data as you are a contact affiliated with a company or organisation that has a business account with us.
For the reasons of legitimate interests these contact details are retained for marketing purposes and business transactions only.
We hold and store your name, address, telephone numbers, and email address in our central database.
We do not store any banking details in any database. Following the completion of any transaction, banking details are destroyed and disposed of safely and securely.
We only use your details for business purposes:
To continue to transact with you based on services we have provided previously
For future business requests.
At any time you are permitted to request that your data is removed from our database,
with a right to be forgotten.
On any electronic marketing there is also a clear option to unsubscribe from all future marketing activities. We currently do not engage in electronic marketing.
We review our Privacy Notice on a regular basis which will be updated on our website if applicable.